Frequently Asked Questions
Payment is only possible in the currency assigned to the selected domain. The currency is automatically linked to the language and location of the website, so it cannot be changed. However, if your situation is unusual, please contact us by email – we will do our best to find a suitable solution.
Yes. All invoices are issued in accordance with applicable tax regulations. Transactions carried out within the European Union are subject to the appropriate VAT rate applicable in the customer’s country. This ensures that you receive an invoice that complies with local legal requirements. For business customers with a valid EU VAT number, the reverse charge procedure applies.
All licenses offered by us are valid within the European Union. Most software publishers do not impose country-specific restrictions within the EU – so you can activate software purchased in Poland without any issues in other EU countries. However, please note that some licenses may have restrictions outside the EU, for example when traveling to countries in Asia or the Americas.
Yes, the system automatically calculates the correct VAT rate based on customer data.
Order processing time depends on the selected payment method and is always stated on the product page. For fast payment methods such as online transfer or card payment, orders are processed immediately and automatically – usually within minutes. For other payment methods, processing may take up to 24 hours.
Bank transfer details will be sent to the email address provided during order placement or displayed after completing the order.
No, registration is not required. You can make purchases as a guest. Without registration, order history cannot be checked. For subsequent orders, purchase details must be entered again.
To register an account, click “Log in” and then select “Register.” After entering the required information, your account will be created, allowing convenient order placement and access to your order history.
If you forget your password, click “Forgot password?” After entering the email used during registration, you will receive a temporary link to reset your password.
Yes. By registering an account, you can save multiple invoice addresses for future orders, so you don’t need to enter them every time. An account also provides additional benefits: you can view your key and invoice history and complete future purchases faster and more conveniently.
No, all prices in our store are transparent and do not include hidden costs.
Currently, we do not offer installment or financing options. All purchases are completed as one-time transactions.
Yes, a pro forma invoice can be issued. After placing your order, contact our customer support by email to prepare the document according to your accounting requirements.
If payment is not successfully completed, the order will not be processed, and you will receive instructions on how to proceed. In this case, you can return to the payment method selection and try again.
After placing and paying for the order, you will receive an email with the software download files, installation and activation instructions, and the purchased license.
Invoices are sent within a maximum of 24 hours to your registered email address after the order has been processed. Alternatively, you can access the invoice through your customer account. If you have not received the invoice, please check your spam folder or contact us.
If you receive an incorrect invoice, contact us by email with a brief description of the error and provide the invoice and order numbers. We will address your request as soon as possible.
Yes, you can place an order via email by sending a message to the address provided on our website. You can also easily place an order through our online store, which is more convenient and usually processed automatically.
Yes, all products in our store are digital. We do not ship physical boxes or media – you receive immediate access to keys and downloadable files after purchase.
For each order, a download link for the product and installation/activation instructions is provided along with the license key (if required). Detailed information can always be found in the product description before making a purchase.
Most licenses are not tied to a specific device and can be transferred when changing hardware. Exact rules depend on the license type – details are always in the product description.
Software availability depends on the specific product and license type. Details on supported operating systems are always on the product page so compatibility can be checked before purchase.
After purchase, we provide pre- and post-sales support, for example regarding the selection of the right product or assistance with installation. Additionally, the software producers offer their own technical support, the scope and duration of which depend on the specific product. Detailed information can be found in the product description or on the producer’s website.
Our customer support is available Monday to Friday from 9:00 AM to 5:00 PM, via email and live chat.
Yes, contact us by email with a description of the issue and any screenshots. Our team will provide support to resolve the problem.
If there are issues with the key, contact our customer support – each complaint is handled individually. Due to the nature of digital products, standard returns are not allowed. In case of installation issues, product replacement may be possible.
According to the store’s terms and conditions, once the key has been purchased and activated, the product cannot be returned. This is due to the nature of digital content, which is not subject to the standard right of withdrawal. When placing the order, the customer agrees to the delivery of the digital content without the right of withdrawal.
Detailed terms for digital product complaints and exchanges are in the store regulations. We encourage reviewing them before purchase to understand all rules.
Contact our customer support as soon as possible. We will try to help resolve the situation and, if possible, suggest a solution.
Once payment is recorded, the order is immediately processed and, according to SOFT360 store regulations, cannot be canceled or modified. For unpaid orders, modifications are possible – contact customer support via email or chat during business hours.
If the vendor provides a trial version, we encourage testing it before purchase to ensure it works on your system and meets your expectations.
Yes, for business clients or large orders we can offer individual pricing and discounts. Contact us for details.
Send an inquiry via the contact form, email, or the product page inquiry form.
Product availability is clearly shown on the product page, just below the “Add to cart” button.
